I had heard (from my wife) that Comcast was offering a special deal to current customers and decided to give them a call. It took me around 30 minutes to mentally prepare for the confrontation with the Great Satan. I listed on paper all my issues with this bastard of a company, service went down for 12 hours during prime time around a year and a half ago, they put a cap of 250 gigs on my internet (and yours) without telling me (or you) around 6 months ago, and in general I spend way too much money on my monthly bill.
Full of rage I was ready to call, and did just that. After one ring I was talking to a live human being, which slightly nudged my rage off track, because I usually have to wait on hold for around 20 minutes. I was pleasantly addressed which also through me because I’ve grown accustomed to hearing “Hello my name is ________, how can I help you today?” so full of sarcasm that it actually causes pain in my teeth.
In any event somewhat politely I address my concerns to my new “friend”. “Hi, I heard that Comcast was offering some kind of deal to current customers and I would like to get in on that”. What he said next almost gave me a heart attack, “Sir, that is correct, let me see if we can help you!”
Turns out that after around a 10-minute conversation my Comcast buddy was able to lower my monthly payment by 45 bucks over the next six months and I did not even have to sign a new contract! Did Comcast grow a heart during the current recession, or is competition (from FIOS) really a good thing for a free market?
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